Important information about Travel insurance
In light of the Coronavirus pandemic, as of 27 March 5:00PM we are temporarily ceasing to issue new travel insurance policies to customers in New Zealand and in the Pacific.
Based on the advice of the New Zealand Government, travel advice has been upgraded to ‘Do Not Travel’ due to the outbreak of COVID-19, associated health risks and travel restrictions.
If you’ve already purchased travel insurance, your policy is still effective, however your travel insurance does not cover any claims related to COVID-19. There is a general exclusion in your policy which excludes cover for any loss, damage, liability or claims related to a pandemic or epidemic. The general exclusion applies regardless of when you purchased or activated your travel insurance policy. If you need to extend your policy, this will be considered on a case-by-case basis.
If you can no longer travel due to COVID-19 and you have not lodged a claim we will refund you the money you paid for travel insurance. Please email us at email@example.com and we will refund you as soon as possible.
If you've already booked travel or are currently travelling, we also recommend that you contact your travel agent, airline, hotel and tour providers to discuss potential options to change, delay or cancel your trip.
We will closely monitor travel restrictions, so if you have a trip booked for a later date, please check back regularly.
We know that many of our travel insurance customers have had their international travel plans impacted by COVID-19. We’re working hard to ensure these customers have the support and information they need.
24 / 7 emergency assistance worldwideIn the event of an emergency while overseas you can call us collect 24 hours a day.
Personal items and medical expensesCovers you for lost luggage, certain medical expenses and some other unforeseen events when you travel.
PassportsIf you lose your passport, we’ll cover the reasonable costs to replace your passport.
Couples and familiesSpecial packages are available for couples and families.
Loss of deposits and cancellation
Cover for abandonment or alteration of travel due to events outside of your control. This includes cover for deposits and expenses paid in advance and transport costs to enable you to return overseas to complete your travel, if you returned to Fiji because of an unexpected life threatening illness, injury or death to an immediate family member.
We’ll refund 80% of your unused premium if you cancel and don’t make the trip. You can cancel your travel policy by sending us an email or giving us a call on +679 331 5955.
This is a summary only. For a full outline of the policy terms, conditions and exclusions please read the policy wording (below) and the certificate of insurance.
Additional personal itemsProvides cover for any individual item(s) valued at more than $1,000.