My Tower

You can register for a My Tower account if you have an insurance policy with Tower. My Tower is the best place for you to manage your insurance needs, so it pays to register as soon as you’ve purchased your policies. What’s more, if you want to add more policies later, it’s easy to do this in My Tower!

To register, simply click on the Register now button above and use the same name* as seen on your policy documents and the email address** you used to purchase the policy. You’ll receive a verification email to confirm everything, and then you’re good to go!

*If you are a director of a company or a main trustee of a trust, use your personal name as director or trustee.

**If you share an email address which has already been used to register for My Tower, you’ll need to add a new email address to your policy by calling a member of our team on +679 331 5955 so that you can register for My Tower.

When you register for My Tower, you can quickly and easily manage your insurance online, 24/7. You can also:

• View and manage your policies and upcoming renewals
• Download your Certificate of Insurance (or policy certificate) and policy wording
• Make a claim or check on the status of your claim
• Check the earthquake and cyclone risk on your house
• Update your address for your car or contents if you move house, to update your house policy address you will need to contact us

And more! We're always working on adding new features to give you even more control over your cover.

There are some things that you can’t do in My Tower just yet, but we’re still here to help. Get in touch via the 'Contact us' form in My Tower and we’ll sort it for you.

You may not be able to see your policy in My Tower if:

• The details you have registered with don’t match our records exactly
• Your policy may be recorded under a company or trust name

If your details don’t match your policy, you’ll need to speak with a member of our team by calling +679 331 5955 – they’ll help you update your details so you can see your policy in My Tower.

If your policy is recorded under a company or trust, you’ll need to be an authorised representative of the company or trust, to view and manage your policy in My Tower.

Your policy will not display in My Tower if it falls into one of these categories:

• Your policy was issued in our old system and has not expired yet. We will move it to My Tower in the next renewal period.
• You have a Business policy, or
• Your policy was set up through one of our banking partners, or
• Your policy was set up through a Broker, or one of our agents.

For the policy types listed above, you can submit a request via the 'Contact us' form in My Tower and we’ll sort it for you.

You must register for a My Tower account first, before logging in, so you can access your policies. Register now.

If you’ve registered for My Tower but forgotten your password, you can enter your email address here and we'll send you an email to reset your password.

If you’d like to change your My Tower password, you’ll need to log in into My Tower and go to Account details. Then click on Reset password and we’ll send you an email to reset your password.

Check your junk mail folder if you don't see an email from us soon.

Please note, you won't get an email unless you’ve already registered for My Tower.

Yes, you can! It’s quicker and easier to submit a claim in My Tower because My Tower can help fill in details about your policy. And some claims are accepted on the spot! You can also view and manage your claims in My Tower.