Contact us
We're always happy to help out and provide friendly professional service for all your insurance needs.
Need to make a claim? Find out how below.
Call or visit us
Tower Insurance Suva (retail branch)
Ground floor (in the corridor)
Suva Central Building
Branch Manager: Samantha Kenny
Phone: +679 331 5955
Tower Insurance Suva (head office)
Tower House, Thomson Street
PO Box 950, Suva
Country Manager: Joseph Magnus
Phone: +679 331 5955
Fax: +679 330 1376
Tower Insurance Nadi
Shop 3, Airport Central Complex
PO Box NMK 311, Namaka
Niru Deo – Senior Insurance Consultant
Phone: +679 666 1899
Fax: +679 666 1256
Email us
If you want to contact us in writing, send us an email and we'll get back to you as soon as we can.
Need to get in touch urgently?
If you have to contact us outside our working hours, call our emergency line on +679 322 5880.
Need to make a claim?
Claim online
You can complete the claim form online using the button below.
If you can't use the online claim form, email newclaim@towerinsurance.com.fj
Claim updates
Once a claims manager is assigned, they will share their contact details. Contact them directly if you would like an update at any time.
If you're unsure who to contact, email Pacific.Claims@towerinsurance.com.fj or call us on +679 331 5955 and have your claim reference ready.
Complaints and compliments
While we hope it doesn’t happen, we understand that sometimes things don’t go as smoothly as you would like. When this happens, please let us know so that we can fix the situation quickly and fairly.
We love to make things right for our customers. If you think we've done a great job, we want to celebrate it.
Email us at info@towerinsurance.com.fj
1. Talk to the person who handled your enquiry or claim
Concerns can often be resolved straight away by talking to us. Please contact the person who handled your enquiry or claim and explain the situation to them.
If you have any information that we weren’t aware of that would help us review the matter, please let us know.
If you prefer, you can email us at info@towerinsurance.com.fj
2. Talk to the Country Manager
If you feel uncomfortable dealing with the person handling your enquiry or claim, or you are not satisfied with their response, please contact the Country Manager, using the details above.
The Country Manager will consider all your concerns and carry out a full review, keeping you informed of the progress and will work to resolve your complaint as quickly as possible.