Important information about Travel insurance
In light of the Coronavirus pandemic, as of 27 March 5:00PM we are temporarily ceasing to issue new travel insurance policies to customers in New Zealand and in the Pacific.
Based on the advice of the New Zealand Government, travel advice has been upgraded to ‘Do Not Travel’ due to the outbreak of COVID-19, associated health risks and travel restrictions.
If you’ve already purchased travel insurance, your policy is still effective, however your travel insurance does not cover any claims related to COVID-19. There is a general exclusion in your policy which excludes cover for any loss, damage, liability or claims related to a pandemic or epidemic. The general exclusion applies regardless of when you purchased or activated your travel insurance policy. If you need to extend your policy, this will be considered on a case-by-case basis.
If you can no longer travel due to COVID-19 and you have not lodged a claim we will refund you the money you paid for travel insurance. Please email us at firstname.lastname@example.org and we will refund you as soon as possible.
If you've already booked travel or are currently travelling, we also recommend that you contact your travel agent, airline, hotel and tour providers to discuss potential options to change, delay or cancel your trip.
We will closely monitor travel restrictions, so if you have a trip booked for a later date, please check back regularly.
We know that many of our travel insurance customers have had their international travel plans impacted by COVID-19. We’re working hard to ensure these customers have the support and information they need.
For FAQs and more information about your travel insurance and COVID-19, read our Travel Alert.